Cancellation & Return Policy
Important information about our wholesale cancellation and return terms
Important Notice
As a wholesale distributor, DealsOnKart operates under strict inventory management and supply chain protocols. Please read this policy carefully before placing your order.
Order Cancellation Not Allowed
Once an order is placed and confirmed, it cannot be cancelled.
Reasons for this policy:
- Immediate processing and packaging of wholesale orders
- Direct manufacturer coordination and inventory allocation
- Fast-tracked shipping to maintain delivery timelines
- Exclusive product distribution commitments
Before Placing Your Order
Please ensure the following before confirming your purchase:
- Verify product details, specifications, and quantities
- Double-check shipping address and contact information
- Review your cart items and total amount carefully
- Confirm payment method and billing details
- Read product descriptions and terms thoroughly
Returns Not Accepted
DealsOnKart does not accept product returns once the order is delivered.
This applies to:
- Change of mind or preference
- Product not meeting expectations
- Size, color, or specification issues
- Buyer's remorse
- Incorrect order placement by customer
Our Quality Commitment
We ensure product quality through:
- Rigorous quality checks before dispatch
- Direct sourcing from verified manufacturers
- Secure packaging to prevent transit damage
- Authentic products with proper certification
Refund Eligibility
Refunds will only be initiated in the following circumstances:
1. Logistic Partner Claims
When the logistics partner officially confirms and provides a claim for:
- Misdelivery: Package delivered to wrong address
- Short Delivery: Missing items from the shipment
- Non-Delivery: Package lost in transit with verified claim
2. Verification Process
Our team will verify the logistics partner's claim and supporting documentation before processing any refund request.
Refund Processing Timeline
Claim Verification
Refund Initiation
Amount Credit
*Timeline starts from the date of logistics partner claim approval
Refund Method
- Refunds will be processed to the original payment method
- Shipping charges are non-refundable
- Bank processing time may vary (5-7 additional business days)
- Email notification will be sent upon refund initiation
If you have concerns about your order or believe you qualify for a refund based on logistics partner claims, please contact our support team immediately.
Contact Information
📧 Email: ana.enterprises@outlook.com
Mon - Sat, 10:00 AM - 6:00 PM IST